ajaib FAQ

We require a valid government-issued identification document (passport, national ID, or driver's license) and proof of address (recent utility bill or bank statement). You must also provide your mobile number and email address. All documents are verified by our compliance team before your account is activated. If you access ajaib from Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, the same KYC requirements apply. We do not accept screenshots or expired documents. Once verified, you can deposit and withdraw immediately.

Go to the login page and click the "Forgot your password?" link. Enter the email address or mobile number associated with your ajaib account. We will send a password-reset link to your email. Click the link and choose a new password. Your new password must be at least 8 characters and include uppercase, lowercase, and numbers. If you do not receive a reset email, check your spam folder or contact our support team through the website.

Log into your ajaib account and navigate to the Help or Support section. Click "Open a ticket" and choose the category that best describes your issue (payments, account, technical, or other). Describe your issue in detail and attach any relevant screenshots or transaction IDs. Our support team reviews all tickets during business hours and responds via email or through your account dashboard. For urgent issues, provide as much detail as possible so we can resolve them faster.

All withdrawals on ajaib are reviewed by our compliance team before processing. This review typically takes 1–3 business hours during operating hours. Once approved, your withdrawal is sent to your payment method. The time to reach your account depends on your bank or e-wallet provider. DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet usually complete within subject to verification to 2 hours. Bank transfers to mobile banking, local payment, online payment, and e-wallet may take up to 1 business day. We do not charge withdrawal fees. Check your transaction history in your ajaib account for real-time status updates.

If a deposit fails, your payment method is not charged and ajaib does not credit your account. Check your transaction history in your ajaib account dashboard to see the failure reason. Common reasons include insufficient funds, incorrect payment details, or network timeout. Retry the deposit using the same payment method or choose a different option (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment). If a withdrawal fails after approval, we reverse it back to your account within 24 hours. Contact support if a transaction appears stuck for more than 3 hours.

We do not publish fixed bonus amounts or guaranteed offers. Some new accounts may receive an attractive bonus offer after completing KYC verification and making a first deposit. Any offer is subject to specific terms set out in your account dashboard. We do not advertise welcome offers in advance, and not all users qualify. Bonus terms typically include a minimum deposit requirement and play-through conditions. Check your account notifications after registration to see if an offer applies to you. All offers are time-limited and vary by region.

RTP stands for Return to Player. It is a percentage that shows how much of all money wagered on a slot game is paid back to players over time. For example, an means that on average, players receive 96 units back for every 100 units wagered over thousands of plays. RTP is a theoretical average and does not guarantee a specific outcome in any single session. Every spin is independent. Popular slots on ajaib like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways each have a published RTP. You can view the RTP for any slot in the game info section before you start playing.

To request deletion of your personal data, contact our support team through your ajaib account and select "Data deletion request" as the issue category. Provide your full name, account email, and date of birth for verification. We will review your request and respond within 30 days. Please note that we must retain transaction records and identity verification documents as required by law. After deletion, you cannot access your ajaib account. Any remaining balance cannot be recovered after deletion is complete. Data deletion is permanent and irreversible.