ajaibTerms of Use

We at ajaib operate a gaming and sportsbook platform available to users in jurisdictions where our services are permitted by local law. These terms set out the conditions under which you may access ajaib, create an account, deposit and withdraw funds, and participate in our games and markets. By using ajaib, you agree to these terms in full.

Our platform accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers through mobile banking, local payment, online payment, and e-wallet. We process withdrawals to the same payment method you used to deposit. We require identity verification before you may deposit or withdraw, and we enforce these requirements consistently across all users and all regions where ajaib operates.

This document outlines your rights and obligations when you use ajaib. We encourage you to read it carefully before opening an account. If you have questions about our terms, contact our support team through your account or visit our FAQ section.

Account opening and eligibility on ajaib

To open an account on ajaib, you must be of legal age in your jurisdiction and not prohibited by local law from accessing online gaming platforms. We require a valid email address, phone number, and personal identification document. We verify your identity before we unlock deposit and withdrawal capabilities. This verification process is mandatory and applies to all users equally.

When you create an account on ajaib, you agree to provide accurate information. We reserve the right to suspend or close any account that contains false or misleading details. You are responsible for keeping your password secure and for all activity that occurs under your account. We do not accept liability for unauthorized access if you have failed to protect your credentials.

Our ajaib platform is available only where local law permits. You are responsible for verifying that access and use comply with your own jurisdiction's regulations. We do not offer our services in territories where online gaming is prohibited. If you access ajaib from a restricted jurisdiction, we may suspend your account without notice.

Deposits, withdrawals, and payment methods on ajaib

We accept deposits on ajaib via six e-wallets—DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet—and four Indonesian banks: mobile banking, local payment, online payment, and e-wallet. Each payment method displays a unique virtual-account number or wallet ID on our deposit screen. You transfer your chosen amount, and we credit your ajaib balance once we confirm receipt. E-wallet transfers settle within moments; bank transfers complete per your institution's standard processing window.

We do not charge deposit fees on ajaib. The amount you transfer is the amount that credits your account. We process withdrawals to the same payment method you used to deposit. We do not charge withdrawal fees either; the amount you request is the amount you receive. Withdrawal requests are processed during business hours, and we provide a unique transaction reference for each withdrawal so you may track settlement in your bank or e-wallet statement.

We set a modest withdrawal minimum to prevent excessive transaction costs. Check your account settings for the current floor. You may withdraw your entire balance at any time, subject to this minimum. We never hold funds longer than necessary, and we process all withdrawal requests in the order they are received.

Deposit methods

mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment. No fees charged by ajaib.

Withdrawal methods

Same method as your deposit. No fees charged by ajaib. Subject to minimum withdrawal amount.

Settlement time

E-wallets: moments. Bank transfers: per institutional processing window, typically same-day.

Transaction history

All deposits and withdrawals logged in your ajaib account statement with reference numbers.

Games, markets, and settlement on ajaib

We operate multiple game categories on ajaib: Togel Draw, Dadu Online, Casino Hold'em, live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), sports betting (Liga 1, Piala Indonesia, Champions League, Premier League, MotoGP, badminton), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Each game or market has its own rules, which we publish on ajaib before you enter.

When you place an entry or wager on ajaib, you agree to the rules of that specific game or market. We settle all outcomes according to those published rules. Once a game or market settles, the outcome is final and cannot be reversed. We credit or debit your account immediately upon settlement. You may review all past entries, results, and payouts in your account history on ajaib.

We do not offer bonus amounts, fixed odds, or guaranteed returns on ajaib. All payouts are calculated according to the published rules for each game or market. We reserve the right to adjust payout structures or game rules with notice to users. Any changes take effect only for new entries placed after the change date.

Dispute resolution and complaints on ajaib

If you believe an error has occurred on ajaib—such as an incorrect settlement, a missing deposit, or an unauthorized withdrawal—contact our support team immediately. We investigate all complaints and respond within a reasonable timeframe. We review your account history, transaction logs, and game records to determine the facts. If we find an error on our part, we correct it and credit your account. If we find no error, we explain our reasoning in detail.

Our decision on any dispute is final once we have completed our investigation and communicated our findings to you. We do not accept appeals or re-investigations of the same dispute. If you remain unsatisfied, you may escalate your complaint to the relevant regulatory authority in your jurisdiction, if one exists.

Data protection and security on ajaib

We protect your personal data and payment information using encryption and industry-standard security practices. Your password and payment details are encrypted in transit and stored securely. We never share your data with external parties outside our direct payment processors and only when legally required. We comply with applicable data-protection regulations in the jurisdictions where we operate.

We monitor our systems for unauthorized access and suspicious activity. If we detect a breach or compromise, we notify affected users and take corrective action. You are responsible for protecting your account credentials. We do not accept liability for unauthorized access if you have failed to keep your password secure or if you have shared your login details with others.

Jurisdiction and service availability on ajaib

Our ajaib platform operates in jurisdictions where online gaming is permitted by local law. We do not operate in territories where such services are prohibited. You are responsible for verifying that your jurisdiction permits access to ajaib before you create an account. If you access ajaib from a restricted jurisdiction, we may suspend or close your account without notice.

We reserve the right to restrict or terminate service to any user or region at any time. We may do this for compliance reasons, security concerns, or business decisions. If we terminate your service, we will return any remaining balance in your account to your registered payment method within a reasonable timeframe.

Prohibited conduct on ajaib

We prohibit the following conduct on ajaib: using multiple accounts to circumvent our rules or limits; sharing your account with others; attempting to manipulate game outcomes or exploit system vulnerabilities; using automated tools or bots to access ajaib; engaging in fraud or money laundering; and violating applicable law. If we detect any prohibited conduct, we may suspend or close your account and forfeit any balance without refund.

We also prohibit any attempt to reverse, dispute, or chargeback a legitimate transaction on ajaib. If you initiate a chargeback with your bank or payment provider for a valid ajaib transaction, we will close your account and forfeit your balance. We reserve the right to pursue legal action against users who engage in fraud or chargebacks.

Changes to our terms and ajaib services

We may update these terms at any time. We will notify you of material changes by email or through your ajaib account. Your continued use of ajaib after a change constitutes acceptance of the new terms. We may also modify, suspend, or discontinue any game, market, or payment method on ajaib with notice to users. Changes to game rules or payout structures take effect only for new entries placed after the change date.

Contact and support on ajaib

If you have questions about these terms or our ajaib platform, contact our support team through your account or visit our FAQ section. We provide support in English and respond to inquiries during business hours. We also accept complaints and escalations through our formal complaint process, which is available in your account settings.

Users across Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta access the same terms and support channels. During Idul Fitri, Idul Adha, Imlek, and Nyepi holidays, support response times may be extended, but ajaib remains operational for account access and transactions.

Our commitment to fair play and transparency on ajaib

We at ajaib are committed to operating our platform fairly and transparently. All game outcomes are determined according to published rules, and we do not manipulate results in favor of or against any user. We publish payout tables, settlement timelines, and game mechanics on ajaib so you understand exactly how each game works before you enter.

We maintain detailed transaction logs and game records for every user on ajaib. You may access your complete history at any time through your account. We use this data to investigate disputes, detect fraud, and ensure compliance with our terms. We never use your data for marketing purposes without your explicit consent.

Our ajaib platform is subject to the laws of the jurisdictions in which we operate. We comply with all applicable regulations regarding gaming, data protection, and financial services. If you have concerns about our compliance or conduct, you may contact the relevant regulatory authority in your jurisdiction.

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