ajaib Casino & Sportsbook Data Care

This page describes what we collect when you use ajaib and how we keep that data protected. We collect personal information—your email, phone number, and identity documents—to verify your account and process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. We also collect transaction history, game entries, and settlement records so you may review your account activity at any time.

We encrypt all sensitive data in transit and store it securely on our servers. We do not share your personal information with external parties outside our direct payment processors and regulatory partners. We comply with applicable data-protection regulations in the jurisdictions where ajaib operates. You have the right to access, correct, or request deletion of your data, subject to legal and operational constraints.

Our privacy policy applies to all users of ajaib across all regions where our platform is available. If you have questions about how we handle your data, contact our support team through your account.

What data we collect on ajaib

We collect the following information when you create an account on ajaib: your full name, email address, phone number, date of birth, and personal identification document (passport, national ID, or equivalent). We require this data to verify your identity and comply with financial regulations. We also collect your payment method details—your e-wallet ID or bank account number—so we may process deposits and withdrawals.

When you use ajaib, we collect transaction data: every deposit, withdrawal, game entry, and settlement. We log the date, time, amount, payment method, game or market name, odds or payout structure, and result. We store this data indefinitely so you may access your complete account history at any time. We also collect technical data: your device type, operating system, browser version, IP address, and network information. We use this data to detect fraud, troubleshoot technical issues, and improve our platform.

How we use your data on ajaib

We use your personal data to verify your identity, process your deposits and withdrawals, and maintain your account on ajaib. We use your transaction data to calculate payouts, settle games and markets, and provide you with an accurate account statement. We use your technical data to detect unauthorized access, prevent fraud, and troubleshoot platform issues.

We do not use your data for marketing purposes without your explicit consent. We do not sell your data to third parties. We do not share your personal information with external parties outside our direct payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) and regulatory partners in jurisdictions where ajaib operates. We may disclose your data if required by law or court order.

Third-party processors and data location on ajaib

Our payment processors—online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet—receive your payment method details when you deposit or withdraw on ajaib. These processors handle your e-wallet or bank account information according to their own privacy policies. We do not control how they store or use your data. We recommend reviewing their privacy policies directly.

Our servers may sit outside your jurisdiction. Your data may be transferred to and stored in countries other than Indonesia. By using ajaib, you consent to this transfer. We apply the same security standards to all data regardless of storage location. We encrypt all data in transit and at rest using industry-standard encryption protocols.

Data encryption

We encrypt all sensitive data in transit using TLS/SSL and at rest using AES-256 or equivalent.

Data retention

We retain personal and transaction data for the duration of your account and for a reasonable period after closure for legal and operational purposes.

Data access

Only authorized ajaib staff may access your data. We restrict access to those who need it to perform their duties.

Data breach

If we detect a breach, we notify affected users and take corrective action. We comply with applicable breach-notification laws.

Your rights regarding your data on ajaib

You have the right to access your personal data on ajaib. You may request a copy of all data we hold about you by contacting our support team. We will provide this data in a readable format within a reasonable timeframe. You also have the right to correct inaccurate data. If you notice an error in your account information, contact us and we will update it.

You have the right to request deletion of your data, subject to legal and operational constraints. We may retain certain data if required by law or if deletion would compromise our ability to settle past transactions or investigate disputes. You may request account closure at any time, and we will delete your data according to our retention policy.

Cookies and tracking on ajaib

We use cookies on ajaib to maintain your login session, remember your preferences, and analyze platform usage. Cookies are small files stored on your device that allow us to recognize you when you return to ajaib. We use both session cookies (deleted when you close your browser) and persistent cookies (stored for longer periods). You may disable cookies in your browser settings, but this may limit your ability to use ajaib.

We also use analytics tools to track how users interact with ajaib. We collect data about page views, clicks, session duration, and device type. We use this data to improve our platform and user experience. We do not use this data to identify individual users or track you across other websites.

Data protection across ajaib regions

We operate ajaib in multiple jurisdictions, including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. We comply with applicable data-protection regulations in each jurisdiction. We apply consistent security standards across all regions. Your data receives the same level of protection regardless of where you access ajaib or where our servers are located.

During Idul Fitri, Idul Adha, Imlek, and Nyepi holidays, our support team may experience extended response times, but our data-protection practices remain unchanged. We maintain continuous encryption and security monitoring during all periods.

Contact us about your data on ajaib

If you have questions about our privacy policy or how we handle your data on ajaib, contact our support team through your account. We respond to data-protection inquiries within a reasonable timeframe. You may also submit a formal data-access request or deletion request through our support portal. We will acknowledge your request and provide a timeline for completion.

If you believe we have violated your data-protection rights, you may file a complaint with the relevant regulatory authority in your jurisdiction. We cooperate with regulatory investigations and take all complaints seriously.

Our commitment to data security on ajaib

We at ajaib are committed to protecting your data from unauthorized access, alteration, and disclosure. We implement multiple layers of security: encryption in transit and at rest, access controls, regular security audits, and incident-response procedures. We train our staff on data-protection practices and enforce strict confidentiality agreements.

We monitor our systems continuously for suspicious activity and unauthorized access attempts. If we detect a breach, we investigate immediately, notify affected users, and take corrective action. We do not guarantee absolute security—no system is completely immune to attack—but we apply industry-standard practices to minimize risk.

Our ajaib platform is subject to the data-protection laws of the jurisdictions in which we operate. We comply with all applicable regulations regarding personal data, payment information, and transaction records. If you have concerns about our data-protection practices, contact our support team or the relevant regulatory authority in your jurisdiction.

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